It is important that a mediation agreement has a personal tone. This involves the list of the personal names of the negotiator, whether they are the real parties to the conflict or their representatives. What`s more, if a negotiator is usually referred to by a nickname, use it in the agreement. This personal tone, so different from the formality of other agreements, increases the negotiator`s sense of responsibility in the process. Terms such as “the company” represent a distance between the part representing the company and the process and should therefore be avoided. On the other hand, the use of nicknames or other informal terms favored by a party allows the mediation agreement to begin to develop. This phase fosters an environment in which the parties can become familiar with the mediation environment. This personal climate contributes to effective and productive negotiations. A written agreement is not necessarily the barometer of successful mediation.