If the amount paid by your insurance company is not sufficient to cover the outstanding balance of your contract, you will have to pay the difference between the insurance company and the amount owed to us to settle your contract. However, if you have BMW Shortfall insurance and have paid all the premiums, it will pay the difference between the insurance company and the amount due to pay for your contract. You are free to take your vehicle abroad for a period of up to 28 days. If you wish to travel outside of Western Europe or for a period of more than 28 days, you must first obtain the written consent of Santander Consumer Finance. Send us this form (PDF 245Kb) to name someone acting on your behalf in relation to your financial account. If your information changes, such as: your name, address or contact details, please let us know so that we can keep our records up to date. The easiest way to update your personal information is to use Mercedes me finance, which is part of Mercedes me. With Mercedes me finance, you can manage your Mercedes-Benz financing contract online 24 hours a day, 7 days a week. You must register with Mercedes me before you can create a Mercedes me financial account, click here to register. Alternatively, you can also contact our customer service. If your agreement is governed by the Consumer Credit Act or if your complaint relates to an insurance product related to your account, you have the right to refer your complaint to the Financial Ombudsman`s Office. If you are a small or medium-sized business, you may also be able to file your complaint. If you would like to file your complaint at this point, please contact them directly and they can confirm if they can help you.
Payments by cheque – Please make all cheques payable to BMW Financial Services and send them to the following address with your contract number on the back of the cheque: Your account number will appear in the upper right corner of your Ford Credit Welcome Letter or on your copy of your financing agreement. If you have a PCP (Personal Contract Purchase) contract, please note that we can only accept online payments by debit or credit card from a card registered with the contract holder. Please note that while we may speak to a designated third party about your agreement, only you, as the contract holder, will be able to make changes to the agreement. Alternatively, you can add it at any time after setting up your agreement by providing us with a copy of the V5 with the new registration number. .